About the Academy: Ch. Pawan Singh Educational Welfare Cultural & Charitable Society is a recognized training provider working in line with NSDC’s objectives. Although we are operating as a non-funded partner, we are fully committed to upholding the standards, compliance, and placement goals laid out by NSDC.
Sectors & Courses:
We offer training in the following sectors:
IT-ITES(It-Help Desk Attendant-450 hrs.)
Use of IT-Help Desk Attendant Certificate: For jobs in BPOs, tech support, data services, and corporate IT departments.
The IT-ITES (Information Technology – Information Technology Enabled Services) sector is one of the most dynamic and rapidly growing sectors in India, playing a pivotal role in the digital transformation of businesses and public services. It is a 450 hrs. duration course. Within this domain, the role of an IT Help Desk Attendant is critical, as it forms the first line of technical support for users experiencing IT-related issues. This job role includes responsibilities such as diagnosing hardware and software problems, resolving user queries, maintaining system logs, and escalating complex issues to higher-level technicians. The IT Help Desk Attendant is expected to have strong communication skills, technical proficiency in operating systems and office productivity tools, and the ability to manage service requests through ticketing systems. As digital infrastructure expands across sectors, trained professionals in this role are increasingly in demand across corporates, educational institutions, government departments, and service-based industries. NSDC, through its quality-driven training ecosystem, ensures that candidates in this sector are industry-ready, certified, and equipped to contribute to the country’s digital economy
